Kennesaw State sent an email to students Friday, April 12, promoting the launch of the new Campus Concierge service designed to answer questions about university policies, procedures and other concerns.
First-Year Studies instructor Kathryn Wilhite said that KSU’s University College created the Campus Concierge for students and their families in February in an effort to streamline the communication process between students and staff.
Wilhite said that the service acts as a virtual port of entry into the program departments and their administrators who can provide students with assistance. The goal is to answer questions or concerns and connect individuals to the resources that will best serve their needs while also helping them to navigate campus resources for any questions they might have in the future.
Wilhite explained that English professor and Department Chair of First-Year and Transition Studies Ruth Goldfine has been in charge of overseeing this venture.
According to an announcement emailed to students, “navigating KSU can be difficult” and lead to many questions. The announcement explained that, if students have concerns and do not know who to ask, the new service can help them find a solution.
Wilhite said she is currently serving as the point of contact for Campus Concierge.
“Campus Concierge isn’t better than any other avenue for information. It’s a different approach that may help individuals for whom other pathways to information aren’t successful,” Wilhite said.
Wilhite said that there are plenty of ways to track down information at KSU, but only if students know where to look. The service assists students who are not sure who to ask their questions to.
On the university website, inquirers are encouraged to contact the given email address. Students can request for a response via either email or by phone.
For further questions, email campusconcierge@kennesaw.edu.
